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Shipping and Transportation Policy for Standard Deliveries

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In response to the increasing freight costs, we are adapting our freight charges for standard deliveries 1 in line with our freight costs moving from order value to delivery location.

The new freight charges for Hach Pacific New Zealand will be effective on 18th April 2022:

New Zealand

ZONE 3

Freight Charge

non-hazardous items 2

Local

$25

Shorthaul

$35

Longhaul

$45

Inter-Island

$60

1For bulk items, contact us for a quote.

2An additional fee of $10 will be added for hazardous items shipment; with the exception of Zone "Local" (no additional hazardous shipment fee).

3Find zone overview here.

Freight Charges for online orders

The new freight charges for online orders for Hach Pacific New Zealand will be effective on 18th April 2022:

Invoice Value

Freight Charge in NZD

Customer Collection Charge from Warehouse in NZD

$0 - $999

$25

$23

$1,000 - $2,999

$35

$23

>$3,000

$45

$23

For orders with a billing and shipping destination within your region (NZ), Hach Pacific's shipping department will select the method of shipment appropriate to the merchandise ordered and will accommodate rush shipments by air at an additional charge (when regulations permit). Hazardous materials are shipped according to applicable transportation regulations. FOB shipping point for is Auckland, New Zealand. Hach Pacific reserves the right to approve carriers, modes of transportation and routing of products. Delivery is complete when Hach Pacific places the shipment with the first carrier. Shipments in transit are the responsibility of the buyer. Should your purchase not reach its destination, call 09 579 0141 for assistance in tracking your shipment. If freight appears to be damaged upon receipt, do not accept it from the carrier. If acceptance has been completed and hidden damage is discovered, contact the carrier for assistance in filing a claim.