Frequently Asked Questions

With the recent purchase of the Accurate companies by Hach Company, we know you have questions. Below are a few of our most frequently asked questions, along with their answers.

Q: What is the contact information for the Hach Pacific offices in Australia and New Zealand?

A: The main and regional offices have not changed. Contact information for the main offices is as follows:

Hach Pacific - Australia
Unit 10, 15 Howleys Road
Notting Hill, VIC 3168
Tel: 03 9545 6229 or 1 300 8877 35
Fax: 03 9545 6230
Hach Pacific - New Zealand
16 Botha Road
Penrose, Auckland
Tel: 09 579 0141 or 0800 50 55 66
You can also reach us at

Q: Now that I can order directly, can I still buy from my distributor?

A: Yes. You can buy direct from Hach Pacific offices or from your Hach authorized distributors.

Q: Can I still order detection and other products previously ordered from Accurate?

A: Yes. You will continue to receive the same great service and support with the added bonus of bundling your purchases of water analytics.

Q: Can I expect any change in product delivery time if I place orders through Hach Pacific?

A: Immediately there is no change in delivery times. Hach Pacific will continually work with our customer to address specific requirements.

Q: Can Hach Pacific consolidate and hold stock?

A: Yes. We can work with you to ensure you have no downtime. What products are you interested in and in what volume?

Q: What local service support do you offer? How do I reach the service group?

A: Hach Pacific has service representatives in Australia and New Zealand to address your service needs. For more information please go to the support page, or contact Hach Pacific directly at the numbers listed above.